Scope
These Terms of Service apply to purchases, order requests, delivery, returns, repairs, digital garment passports, and other customer services offered by ORISCA. The separate Terms of Use govern general website access.
Products and availability
Products may be offered in limited quantities and may be changed or withdrawn without notice. We make reasonable efforts to describe materials, fit, color, origin, and craftsmanship accurately, but natural materials and handmade processes may create minor variations.
Availability shown online is not guaranteed until an order is accepted.
Orders and acceptance
Submitting an order is an offer to purchase. A binding sale is formed only when ORISCA accepts the order and sends confirmation. We may decline or cancel an order for inventory, pricing, payment, fraud-prevention, shipping, or legal reasons, and will refund any amount already collected where required.
The current checkout is a demonstration experience. It does not transmit payment-card details, charge a payment method, or create a real order.
Prices, taxes, and payment
Prices are shown in U.S. dollars unless stated otherwise. Taxes, duties, shipping, and other charges will be disclosed before a real purchase is completed.
When live purchasing becomes available, payment will be handled by an identified payment provider. You authorize the applicable charges and confirm that payment information supplied is accurate and authorized.
Shipping and delivery
Delivery estimates are not guarantees. Risk and title transfer as required by applicable law. Customers are responsible for providing a complete and accurate delivery address and for any import duties or restrictions disclosed at checkout.
Please contact care@orisca.co promptly regarding lost, delayed, or damaged shipments.
Returns, exchanges, and repairs
Unless a different policy is shown at purchase, eligible unworn goods may be returned within 30 days of delivery with original tags and packaging. Final-sale, personalized, worn, washed, or damaged items may be excluded except where consumer law requires otherwise.
ORISCA may offer care guidance or repair support. Availability, price, turnaround time, and eligibility will be confirmed before repair work begins.
Garment passports
A garment passport may contain sourcing, maker, material, care, serial, and journey information. It is intended to support transparency and care. Passport information may be corrected or expanded when better information becomes available.
Do not alter, counterfeit, or misuse garment identifiers or passport records.
Consumer rights and liability
Nothing in these terms limits mandatory consumer guarantees, cancellation rights, product-liability protections, or other rights that apply in your location.
To the extent permitted by law, ORISCA’s aggregate liability relating to a product or service will not exceed the amount paid for that product or service. This limitation does not apply where prohibited.
Changes, disputes, and contact
The terms in effect when an order is accepted normally govern that order. We encourage customers to contact us first so concerns can be resolved directly. Any dispute will be handled under applicable law and in a legally appropriate forum.
Service questions may be sent to care@orisca.co.